Frequently Asked Questions

Access Frequently Asked Questions here.

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Online Business Banking Resources

Online Business Banking Guide for Business Master Users

In the new system, Admins are now referred to as Master Users. Access the guide below for step-by-step instructions for Master Users including how to add sub users, create roles and permissions, and initiate wire transfers and ACH payments (for members who have opted in for these services).

Download Online Business Banking Guide for Business Master Users

Multiple User Access – Action Required If You Have Multiple Users

As the admin or “master user,” you will need to establish roles and permissions for existing sub users in the new system. (Please note: Sub users established by May 30 will be in the new system. You will need to recreate any new sub users established after May 30 in the new system and define roles and permissions.)

Follow the user guide and demo videos to set up users, roles, and permissions.